Hello,
I invited around 50 people I know to join my forum by sending them an email. One of them, after filling out the registration form on the website, encountered some issues.
-
Issue with the registration form validation: After entering all the required information, the message “You will receive a confirmation email” was displayed, but the page froze and did not close. This seems to be unexpected behavior.
-
Issue with receiving the confirmation email: This person (my mother, whose email I have access to) did not receive the confirmation email either in her inbox or spam, despite the confirmation message appearing on the website.
To resolve the issue, I sent a direct invitation link to my mother, and she was able to register without any problems. This suggests that the standard registration process (without a direct invitation link) might be causing the problem in this case.
I am concerned that the 49 other invitees might face the same issue and be unable to register on my site. Is this a known problem or something you’ve encountered before?
Thank you in advance for your help.