We have an enterprise community where a portion of our community is support. To create an insanely cool experience on top of the already awesome chat, imagine this:
- User posts in a thread with an issue
- You recognize it will be a lot of fast back and fort, so you let them know and DM them
- After DM’ing, you’d love to do a screenshare to walk through it on screen
My goodness, it would be so cool to be able to click a call & share screen button to connect with them on that next level.
I’m not sure what service would even have good APIs/hooks for this? Hopin maybe? Or it might have to be completely custom on something like Mux?
Anyways, what a cool feature this would be.