Hey folks I recently joined the Discourse product team in support of Discourse’s chat product. It’s my job to learn as much as I can about how groups are using chat and how we could improve upon it to better support your community.
If your community uses Discourse chat, would you be willing to speak with me about your experiences so far? I’d like to know how your community uses chat today, what works well, what you wish you could change, and understand if / how you manage and moderate conversations in chat.
Yes, I’d like to meet for a 30 min interview over Google Meet.
Yes, I’d like to share my feedback in writing (PMs).
No thanks, I’d rather not meet.
I’ll be reaching out directly to anyone who wants to participate — thanks in advance!
I can use Jitsi but not Google Meet (and PMs for sure!). Tried to move a community from Discord to Discourse Chat and failed on it, so maybe our experience could improve crucial points on the whole experience.
I should be glad to help if I can. Kudos for joining the team!
This is hilarious (not in evil way, but still…). Product team of chat wants to chat about Chat via Google or PM and is not even offering… private chat. Answering internally to that could give some ideas because it looks like human resource is not seeing chat similar way than tech resource even at CDCK.
Well, not biggie, just a glitch I reckon. And I’m bit bored. Sorry, I can’t help because in my system chat is only a channel for low quality and fast… chatting.
Just like how a bike manufacturer will own a fleet of cars and trucks… you use the tools that are appropriate
For interactive feedback, a live video conversation with screen sharing is much more productive than chat. For communicating 1:1 across timezones, an asynchronous PM allows for quicker and richer communication than real-time chat would.
Or a sales person pitching theirs time management solution and is using google calender for follow-ups (that actually has happened once).
What ever. Not a biggie and I just couldn’t resist temptation (but still… there is time and place think why own product is not suitable; lack of management such way what PM offers could be one reason).
We’d love to see a ‘video call’ button on chat (which can be turned on or off in settings) so users in a chat channel can click it and it auto-generated and posts a Meet video call link in the channel, with a short invite message.
Right now we’re just manually posting Meet links, but a button brings it closer to users.