Speak with the Discourse product team about chat

Hey folks :wave: I recently joined the Discourse product team in support of Discourse’s chat product. It’s my job to learn as much as I can about how groups are using chat and how we could improve upon it to better support your community.

If your community uses Discourse chat, would you be willing to speak with me about your experiences so far? I’d like to know how your community uses chat today, what works well, what you wish you could change, and understand if / how you manage and moderate conversations in chat.

  • Yes, I’d like to meet for a 30 min interview over Google Meet.
  • Yes, I’d like to share my feedback in writing (PMs).
  • No thanks, I’d rather not meet.
0 voters

I’ll be reaching out directly to anyone who wants to participate — thanks in advance!

32 Likes

Gotta say: that’s a cool way to collect and pre-sort contacts in Discourse! :sunglasses: :+1:

18 Likes

Would love to talk! We certainly have hopes for what chat could be in the future :slight_smile:

9 Likes

I can use Jitsi but not Google Meet (and PMs for sure!). Tried to move a community from Discord to Discourse Chat and failed on it, so maybe our experience could improve crucial points on the whole experience.

I should be glad to help if I can. Kudos for joining the team!

10 Likes

I concur! I have to rely on Google for email, but it is nice to go FOS when feasible.

(PS it would be amazing to have that or similar integrated with chat)

2 Likes

This is hilarious (not in evil way, but still…). Product team of chat wants to chat about Chat via Google or PM and is not even offering… private chat. Answering internally to that could give some ideas because it looks like human resource is not seeing chat similar way than tech resource even at CDCK.

Well, not biggie, just a glitch I reckon. And I’m bit bored. Sorry, I can’t help because in my system chat is only a channel for low quality and fast… chatting.

3 Likes

Just like how a bike manufacturer will own a fleet of cars and trucks… you use the tools that are appropriate :slight_smile:

For interactive feedback, a live video conversation with screen sharing is much more productive than chat. For communicating 1:1 across timezones, an asynchronous PM allows for quicker and richer communication than real-time chat would.

3 Likes

Or a sales person pitching theirs time management solution and is using google calender for follow-ups (that actually has happened once).

What ever. Not a biggie and I just couldn’t resist temptation (but still… there is time and place think why own product is not suitable; lack of management such way what PM offers could be one reason).

Are we off topic now?

:baymax_yes:

4 Likes

@lindsey here is some context behind some of my thoughts (which I’ll share on our call), in priority order:

Extensibility/embed of chat

Chat + video conferencing

Kinda timely with the conversation that just happened above. Would love to see an integration with like Mux, Twilio Video, etc. to bring the full chat-adjacent experience into Discourse Chat.

Chat banners

Lastly, the ability to provide modal-like banners over chat with a message.

6 Likes

I’d be happy to have a chat. pun fully intended. Chat, PM, Google, Zoom, whatever

4 Likes

We’d love to see a ‘video call’ button on chat (which can be turned on or off in settings) so users in a chat channel can click it and it auto-generated and posts a Meet video call link in the channel, with a short invite message.

Right now we’re just manually posting Meet links, but a button brings it closer to users.

2 Likes

We’ve got this as a PR for Jitsi at the moment. It might be worth seeing if it can be replicated for Meet.

2 Likes

It can! Just need someone to review the PR is all.