Hello,
In zendesk plugin, the new messages published on discourse are automatically retrieved on zendesk. However, if the ticket was closed, it is not re-opened. Would such a feature be possible?
Antoine
الموضوعات ذات الصلة
| الموضوع | الردود | مرات العرض | النشاط | |
|---|---|---|---|---|
| Discourse Zendesk | 10 | 22019 | 16 يوليو 2025 | |
| Zendesk Question - Mark as solved? | 4 | 748 | 28 يونيو 2018 | |
| Zendesk plugin and Solved topics | 2 | 519 | 16 يوليو 2021 | |
| Integration Zendesk/Discourse | 3 | 2073 | 23 فبراير 2021 | |
| Automatically watch for replies after 24h | 0 | 229 | 24 نوفمبر 2023 |