Integration Zendesk/Discourse

[Jonathan_Benghozi]

Hi everyone,
We are thinking of setting up a community platform and already have a help center via zendesk + support via zendesk. Wondering if any of you have already integrated discourse with zendesk to:
1- have discourse community conversations appear in search results on the help center
2- trigger tickets if a conversation requires support team attention

Thanks everyone and happy to discuss about it if you want.

Jo

[itsbhanusharma (Bhanu Sharma)]

I’m not sure about posts appearing as search results but there is a plugin

Discourse Zendesk

Summary Discourse Zendesk creates Zendesk tickets from Discourse topics. Repository Link http://github.com/discourse/discourse-zendesk-plugin Install Guide How to install plugins in Discourse Features Create Zendesk tickets This plugin allows you to create Zendesk tickets from Discourse topics. This can be done either by configuring the plugin so that all topics in a category automatically generate Zendesk tickets, or by pushing ind…

It will help you with creating tickets through discourse topics.

[Jonathan_Benghozi]

Thanks!
I will take a look at this post.
Jo

[Becca]

Hey Jonathan did you figure out a way to do #1? We are also looking into doing that now