I had a twitter conversation with a user of ours who was frustrated with us auto-closing topics (without solutions) and the inability to easily find solved issues that related to their issue.
Advanced Search area, there’s no explicit way to search by solved, you need to manually add
status:solved in the search bar. Which has me wondering if there might be some ways we could better return solved results, perhaps by having;
- a sort by solved option, per the users suggestion
- an explicit
Solvedstatus in the
Where topicsdrop down or in
Only return topics/posts...as a checkbox
There’s probably other ideas, but I wanted to start a discussion.