Hi, I’ve followed your guide on migrating to mailgun but I’m having some issues with the bounce score - it’s not getting updated when email sending fails. I can see the bounces in mailgun, but when checking the email in my discourse instance, the bounce score is 0. Are there any extra settings I…

That’s because mailgun is overwriting our VERP and is the only one to receive the bounce notification. The only solution is to add support for their bounces webhook .

@zogstrip I see. Quickly checking the docs I’ve seen this You can specify a webhook URL in the ‘Webhooks’ tab of your Control Panel. If you do, every time a message experiences a hard bounce, your URL will be invoked with the following parameters Would you have an example of an url I should pro…

[image] pixelsoffreedom: Should I raise a feature request? I’m doing some research to figure out how easy (or hard) it would be to do it for the most popular mail services out there :wink:

@zogstrip any news? :slight_smile:

Forgot to update this topic, but already added support for mailgun https://github.com/discourse/discourse/commit/116efffdaad04ca4357fffa827ef236f93454378 Others are coming :wink:

Sendgrid is now in :wink: https://github.com/discourse/discourse/commit/9704603fab07052c06b3f8e47b13ea7fa7a9ed1e

Mailjet is now in :mailbox_closed: https://github.com/discourse/discourse/commit/fe595f1653d4441cf4504615c76a04cbcb6c00e9

I’ve set up bounce handling through VERP on Amazon SES. Bounces are detected properly, but users’ bounce scores don’t get updated past ‘2’. Here’s an example of a user who has had numerous bounces: [0%202018-05-08%2008-49-47] I’m using the system default bounce settings: [image] I’d expect him…

Related: I’m also still trying to understand when a user will be deactivated: [image] What does 'revoke email' action mean in Logs? Support I’m a bit confused about how this works; as I understand it, with the default settings a user will not receive any …

Bounce score not updated

Support

bartv (Bart ) May 8, 2018, 5:59pm 12

Related: I’m also still trying to understand when a user will be deactivated:

Topic		Replies	Views
Discourse recognizing a bounced email but not updating user bounce score Bug	2	392	October 29, 2025
Configure VERP to handle bouncing e-mails Self-Hosting email , how-to	10	32311	July 30, 2026
Bounce score does not reset when email address is changed Bug	1	84	August 10, 2026
Reset a User's Bounce Score Site Management email , how-to , users	0	1168	February 24, 2023
Mailgun "temporarily disabled due to high bounce rate" Support	9	4196	June 1, 2018

Bounce score not updated

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