Bounce Score Setting Description


(Louis Rossouw) #1

Just read the code on bounce score as I was not sure what happens with it.

The description in Settings says:

The maximum user bounce score before the they are deactivated. A soft bounce adds 1, a hard bounce adds 2.

Based on what I read in the code the following would be clearer.

The maximum user bounce score before we will stop emailing them. A soft bounce adds 1, a hard bounce adds 2. The bounce score get’s reset to zero 30 days after the last bounced email.

At the very least the typo “the they” should be corrected :smiley:


(Régis Hanol) #2

I’ll fix the typo but I’m not sure I want all that text in the description of the setting. Might be better to link to a topic explaining it.


(Louis Rossouw) #3

OK but just change it that we won’t deactivte “them” as I was worried my users was going to be blocked. That’s what it sounded like from the text. deactivate emailing them or stop emailing them or something like that.


(Jeff Atwood) #4

Max score before we will stop emailing a user. Soft bounce adds 1, hard bounce adds 2, score reset 30 days after last bounce.

That seems fine to me…


(Régis Hanol) #5

I agree, much better :thumbsup: