I have a question, I’m not sure if this is the right place, I’ll give it a try anyway.
Is the attribution final?
We use discourse to track support and when a ticket is processed (solution plugin) we would like the attribution to be removed automatically. Is it possible ?
Thanks in advance.
By attribution, do you mean assigned? So, I’m assigned to a topic, which then has a reply marked as Solved, and then I would no longer be assigned?
It’s possible to do this today, although the solution is slightly indirect.
There’s a solved setting to close topics X hours after they’re marked solved. Under category settings it’s called
Auto close topic (n) hours after the last reply once the topic has been marked as solved.
Combine it with the assign setting
unassign on close.
When a topic is solved it will be unassigned when closed.