Notify assigned user, when topic is unsolved for X days

feature
1

Hi,

We already have the Solution und the Assign Function - it works absolutly great!
Now it would be cool, if the assigned user gets a notification when his assigned topic is still unsolved after f.e. 5 days.
Is there a plug-in or a specific setting?

Kind regards

2 Likes
2

By default you are reminded of pending assignments via a PM, but as I recall it’s more of a monthly thing rather than weekly. I can’t recall if this is configurable, but you might try looking in the plugin settings.

1 Like
3

The settings allows you to select a reminder frequency for assigned. nothing about unassigned

image
image717×139 6.08 KB

image

3 Likes
4

Thank you both for helping. It works:)

3 Likes
5

Can I set a rule, that the reminder only lists topics that are unsolved? :thinking:

2 Likes
6

Marking a topic solved should automatically unassign whoever is assigned to the topic, as I recall?

7

There’s an unassign on close setting but I don’t see any unassign on solve.

1 Like
8

Me neither. I couldn’t find a unassign on solve.
However that would be awesome :slight_smile:

1 Like