Unassign topic when marked as solved

[adopilot (Admir Hodzic)]

@sam

unassign_on_close if a topic is closed it will automatically be silently unassigned
unassign_on_group_archive when a message is archived unassign it, once it moves back to inbox reassign it.

It will be cool if can we be unassigned on Solved. Since we do left open topics for while after solving

Also please consider multiple assignments, so one topic can be assigned to multiple users.

[sam (Sam Saffron)]

@adopilot

It will be cool if can we be unassigned on Solved.

Open to adding that as an option for “auto unassign on solved” however “auto close on solved” sort of solves this anyway.

@adopilot

Also please consider multiple assignments, so one topic can be assigned to multiple users.

I wonder, why do you not split these kind of topics that need multi-assign?

[Elena1]

Hi,
we would also be interested in a “Auto unassign on solved topics” solution

[Anton_Akhmerov]

@sam

Open to adding that as an option for “auto unassign on solved” however “auto close on solved” sort of solves this anyway.

This is only partially true. Solved status is a less strict way to conclude than closing the topic. For example if a staff member considers topic solved, but the user doesn’t, they may continue the discussion or unmark as solved. Closing a topic doesn’t allow such flexibility.