If you have a support team, you can add a button to filter only topics with zero replies for then:
There is also a plugin that will tag every new topic with a unhandled tag, until your staff deals with it and hits a button to remove the tag:
If you have a support team, you can add a button to filter only topics with zero replies for then:
There is also a plugin that will tag every new topic with a unhandled tag, until your staff deals with it and hits a button to remove the tag: