Some method of showing unanswered questions to users would be awesome.
Goals in our forums:
- We don’t want to leave anyone waiting around for an answer (technical support mostly)
- We want to remove any friction that keeps users from helping each other out.
Currently, there’s no easy way in Discourse to see all unanswered questions unless you go to a category directly, sort by ‘Posts’ then sort OR pick topics with < 2 Posts.
A tab along the top that shows ‘
Unanswered #’ topics much like ‘
New #’ shows now would solve my use case. This could be optional in Admin Prefs, of course.
I know there also is a ‘numposts=0’ query string in the works that might give us the ability to quickly search for these topics, but having a dedicated section (like we have for Latest, New, Starred etc.) shown to all users would be great for folks who use forums as a ‘help everyone, and help them quickly’ portal.
The only other modification I can imagine others requesting for this tab would be to show this only to certain user groups (only staff, for example).