Hi there, I’m trying to help a user that was imported from my Drupal forum into Discourse with a password reset email. We’re having trouble with the primary address, and so I added a secondary one to his profile. But he says it says that no such registered email exists when he tries to request a pas…

This worked for me u=User.find_by_username("XXXXXX") UserEmail.find_by(user_id: u.id).update(email: "XXXX@XXX.com")

So try it without the typo. :slight_smile:

:slight_smile: Thanks Jay. It doesn’t seem to work: SyntaxError: unexpected label, expecting ')' ..._id: u.id).first.update (email: "user@email.com") ... ^~~~~~ SyntaxError: unexpected ')', expecting end-of-input ...email: "user@email.com") ...

Re-categorizing this as a bug, as the UI should always allow changing a user’s email and it shouldn’t rate-limit the admin. Would clearing the Redis cache help I wonder?

There were two more typos in that. [изображение] rahim123: Would clearing the Redis cache help I wonder? I don’t think so. My best guess is that you imported the email address with caps or some hidden character, perhaps. I would try to change to a different email rather than add a secondary…

[изображение] Jay Pfaffman: My best guess is that you imported the email address with caps or some hidden character, perhaps. I would try to change to a different email rather than add a secondary. Hmm, nope, the address is good, I pasted it into my email client and sent a message to it. I di…

[изображение] rahim123: Re-categorizing this as a bug, It is unclear what the bug is from the first post. I am moving back to support Please see: [изображение] Writing a Good Bug Report Contributing Writing a good bug report is essential to help us fix your bug! W…

Hi there, I’m sorry if there wasn’t enough information, but I honestly don’t understand what was missing. I did try it with safe mode as mentioned earlier. [изображение] rahim123: So I tried to change the secondary to primary and the primary to secondary. But the change simply gets reverted, it…

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sam (Sam Saffron) 13.Февраль.2023 02:00:27 7

Неясно, в чём именно заключается ошибка, исходя из первого сообщения. Я перемещаю обсуждение обратно в Support.

Пожалуйста, ознакомьтесь:

Здесь требуется больше информации.

Тема		Ответов	Просм.
Validation failed: Primary email is not allowed Development	0	1076	10.04.2019
How do I change my primary email Support	12	2010	05.12.2023
How to fix email addresses when using SSO? Support	2	459	10.07.2019
Additional email address per user account support Feature	48	10611	18.03.2021
Changing a user's email Bug	17	2175	15.10.2020

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