Continuing the discussion from
Category not accepting "anonymous email" from known users:
On a similar note, I tried to forward an email from the user having problems to a
different email alias that was mapped to the Group X membership.
Create a group to which anyone can
@mention or send messages. Assign a valid POP alias to that group.
As an admin, forward an email to that group alias with some introductory text & CC the original author.
The original author, whose email address matches a valid Discourse user, is added to the direct message.
The original email content is preserved and appears in the lead post within the Group Message.
The original author, whose email address matches a valid Discourse user, is added to the direct message. (Yay!)
The original email content is
not preserved and does not appear in the lead post within the Group Message. Only the introductory text is posted.
Why would it be? This is a quoted email, exactly the kind we try to suppress when an email reply comes through.
I don’t see any feature that promised forwarding email would work – that has never been on the table, ever.
Well, it was on the table a year ago. I guess I’d assumed it was fixed.
It is on my list, but low priority.
A PM to me with details/findings would be appreciated.
Latest version of GitHub email_reply_parser.
Because it might be relevant here, this is how Help Scout handles manually forwarded messages:
“Notes” in Help Scout are akin to to “Whispers” in Discourse.
FWIW, that doc seems to be how
Desk.com handles support cases as well. It seems like a solid model, although to be clear I’d take anything that could preserve the content. (Since it’s easy enough to change post ownership in Discourse.)
For the record I find “Forwarding” support a great feature if we can work out all the mechanics.
Ideally I would like this to work:
I get an email to my personal mailbox with a Discourse question.
I forward “email” to team
We create a topic on behalf the person who originally sent me the email.
(profit) another email in my mailbox I don’t need to deal with in GMail and team can help triage
The case of “introductory text” though is tricky. That would have to be injected as a whisper.
In my case, the only reason there was intro text was because I was explaining why the email was being forwarded (
due to this bug).
Forwarding single emails will work as of Discourse 1.7.