Kankuro inquired about creating a section where users can only see topics they created, excluding staff members. This feature would be useful for creating a support category where users can create threads without worrying about other users seeing them.
However, a direct solution does not exist. As a workaround, pfaffman suggested creating an incoming address for a group, which would create a personal message between the user and the group.
robmc questioned the use case, suggesting that users could use the PM functionality to send requests to the Staff group. codinghorror mentioned that there are dozens of topics on this issue, advising to try a search.
I’ve used many forum software in the past and all had a feature that Discourse doesn’t seem to have, the ability to create a section where people can ONLY see topics they created (excluding staff members; or configurable as to who can view all topics)
Is this something that is possible to create or that exists and I’m just aware of it? I always used this type of feature to create a sort of “support” category where users can create threads and not have to worry about other users seeing it, only staff.
If the users themselves are the only ones who can see it, how does this create support?
If they want to send a message to staff for support, then they can use the PM functionality and send their request to the Staff group (or whatever support inbox is created on the site).