We’re currently working on an initiative to help other teams in our business to build out their community experiences within our community. To prepare for that, as a forcing function, I’m having my team move all of our operations to Discourse:
My entire team (7-8 people) are having issues with chat notification sounds. Different browsers, sound is enabled in browsers, notification sound enabled in our user settings. Every once in a while I’ll randomly hear a sound, but maybe like 1 in 20+ messages. My team are not hearing any sounds at all, both on direct chat messages and channel chat messages.
I heard a notification today on a direct chat, without having to be tagged…but only once. After that, I didn’t receive notifications after receiving messages. I do still receive them though, if someone tags my name in their message.
Im not sure we want to introduce a setting for this, but maybe @lindsey? (the setting would be how much time do you have to be idle before we start sending notification sound, or maybe we just remove this idle time?)
Well I think the issue is that you’re making an assumption about when we as users would want to be notified.
Any chat application I’ve ever used, if I’m not active in that chat immediately, I get notified.
We’re currently trying to utilize chat for our team, and we’re consistently missing notifications and everyone forgets to check chat (because they didn’t hear a notification).
This is definitely a need for us to be able to consider chat—we need to know that we can be notified consistently (including if we aren’t immediately active in chat). So if you don’t want to set that as a global setting (which is understandable), we’d at least need the ability to configure that as an admin.
The chat experience has been…tough. But we’ve been trying to commit to using it so we can understand the gaps and report them, in hopes to see it improve.
I made an update on this last week which should mean that sounds are working again more frequently in the browser:
I still plan to make some enhancements around chat sounds. I think only having chat sounds when there is badge (green/blue dot) on the chat icon would be an improvement, as currently chat attempts to play sounds any time a new message is posted in channels or DMs you are in.
Hey @sp-jordan-violet, are you still experiencing issues with chat sounds? I’m curious if @davidb’s fixes resolved the sound inconsistencies or if there are still lingering issues there.