Clarify "Create Account" CTA on "Accept Invite" screen

UX
1

I invited someone to a Discourse site and they ended up confused since they didn’t know what their username or password was:

This image shows a login screen where a user, Michael Brown, is invited to create an account by someone named supermathie, with fields for a username and password, and options to accept the invitation or log in. (Captioned by AI)
This image shows a login screen where a user, Michael Brown, is invited to create an account by someone named supermathie, with fields for a username and password, and options to accept the invitation or log in. (Captioned by AI)1056×1012 79.9 KB

I had to explain this screen was asking them to create a username and password, they thought it was asking for it.

They’re familiar with Discourse, just not familiar with the invite system.

Does this confuse anyone else? Do we need a change here to make it more clear they need to create a username and password?

3 Likes
2

All I know is on my forum invites just don’t work. I haven’t bothered find out reason, because I don’t have a business behind my forum. So, I actually don’t even know if people see that page.

But.

  • Invites look awful lot scam or spam; not as much than invites to PM (as staged users) and that was so horrible that no one clicked it. An admin really should edit those.
  • cultural differences; among Finns invites per se are never any hit, but if there is some bait, like it is an invite to read a topic, and then there is a modest popup asking registration; sure, it must be closable, but most of follow that request, because we Finns are a bit rule/manners follow nation [1]

But generally speaking. Everytime when expectation differs from what one gets, there rises right away denial. Meaning when an user expects registration, but see something that looks login, that user runs away. Or… when registration is expected, registration must be served, not login where is XXS sized registration link.

  1. about that bait — you propably can’t understand this, but we have a saying that you can sell what ever, if you promise a free plastic bucket; the tragicomedy part is that is true ↩︎

2 Likes
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That is a problem in my view in a bunch of places…

4

Yes. Nowhere does it say you’re creating an account.

So maybe

“You were invited by” → “You were invited to join this forum”

And under “your email is”:

“To accept the invitation choose a username and password below:”

Also, what if I want to use some other email address? Maybe have it say “Your email address is EMAIL (you can change it later)”.

5 Likes