Les commentaires ne s'affichent pas après le contenu du post

[c38a881f7741229d8bd2 (Dev)]

Hi, we use wp discourse plugin on our site. The problem is that i can’t find comment section after post content.
Seems like plugin options are fine, but we still have an issue
Can you help us please?
Forum page:
https://forum.sportenter.co.il/t/topic/80478/2
Related article:

יוניון מגדלנה חוזרת הביתה - ספורטאנטר - הבית לספורט בישראל

[simon]

Make sure the ‘Use Discourse Comments’ option is checked. If you have already done that, the problem might be to do with the way your theme loads comments. For Discourse comments to show up, your theme needs to be loading the WordPress comments template.

What is the name of your theme? If your theme is in the WordPress repo, I can try it out.

You could try using this plugin to debug the problem: Health Check & Troubleshooting – WordPress plugin | WordPress.org. It will let you disable all plugins on your site and load WordPress with the default 2016 theme. You can then enable the WP Discourse plugin to see if it will display comments. There is some documentation for the plugin here: Troubleshooting using the Health Check – Make WordPress Support. You should save a backup of your database before enabling it.

[Carl1 (Carl)]

thank you for your response, i’m another admin of this site. Unfortunately your instructions didn’t help us to fix this issue(. We are using Flex Mag theme (or it’s child theme, to be specific) (Flex Mag - Responsive WordPress News Theme by MVPThemes | ThemeForest) Our theme is loading WordPress comments template and we can see comments which are created by standard wordpress instruments: http://joxi.ru/EA4WBJ9sDVEvY2. We used Health Check, as you said but it’s didn’t help us find out what may cause this issue. We still see no comments with default 2016 theme and discourse (as the only active plugin).

[Carl1 (Carl)]

I think the problem is that the plugin doesn’t see comments from the forum (http://joxi.ru/krDJBP8t0DjGp2 : as you see it’s saying “START THE DISCUSSION” but there are already comments under that post: יוניון מגדלנה חוזרת הביתה - ספורטאנטר - הבית לספורט בישראל) . But despite all of this, seems like plugin is writing data about comments to our wordpress database in discourse meta. Our settings:http://joxi.ru/8236BNbi6R04Qm http://joxi.ru/L21QE7vS6KMOQ2. Can you tell us please what are we doing wrong?

[simon]

Thanks for testing it with the Health Check plugin.

There are some other comment settings that could cause a problem. Here are the default settings. Try using them to see if that fixes it.

If you have enabled the Sync Comment Data webhook, try disabling it. It will take up to 10 minutes for comments to show up when the webhook is not being used.

[Carl1 (Carl)]

seems like it didn’t help(

[simon]

Thanks for checking. I think I see the problem. I will try something and get back to you about it.

Edit: this is what I think is happening:

Your posts are all being displayed on the WordPress posts page. By default, WordPress does not show any comments on this page. When you disabled all plugins and tried WP Discourse with the 2016 theme, no comments would have been displayed on your posts page because that is the default WordPress behaviour.

With the WordPress twentysixteen or twentyseventeen theme, to get comments to display on the posts page you need to add a line similar to this to the content.php file. This goes below the call to the_content():

global $withcomments;
$withcomments = 1;
comments_template();

When I do that, I am able to get WP Discourse comments to display on the posts page.

Are there any single post pages on your website that you could check? It would be good to see if Discourse comments will appear on a single page.

[Carl1 (Carl)]

there was already comments_template() function in content.php and i can see standart wordpress comments under the posts (as i said before), tried as single post, still nothing(

[simon]

Can you see Discourse comments for single posts when you use the twentysixteen theme and disable all plugins except for WP Discourse?

[Carl1 (Carl)]

no( Wordpress sees that that there are comments http://joxi.ru/D2PJ9a4tdL5OXr 1 (with twentysixteen and Discourse enabled / with my current theme and all plugins enabled) but refuses to show them on frontend . Really have no idea what may cause this.

[Carl1 (Carl)]

we managed to fix this)) There was an error in child-theme code and now it’s working fine) Thank you, Simon for your help and time)

[Sanskriti_Agrawal]

Comment box is not appearing on my blogpost. I am using twenty seventeen theme. Please somebody help me, I have been trying a lot of things since a week now.

[simon]

Can you check that comments are enabled for the post? Also make sure that the ‘Enable Discourse Comments’ setting is enabled. That setting should look like this:

Let me know if comments are still not being displayed for you.

[uxdillux (Tim)]

Bonjour ! Je rencontre le même problème. J’ai vérifié les paramètres de publication et de commentaire, et tout semble correctement coché, mais je ne parviens toujours pas à voir la section Discourse à la fin de l’article. Je ne vois que la section de commentaires WordPress. Auparavant, lorsque mon site était en version de test (staging), je pouvais voir le lien « Poursuivre la conversation sur Discourse ». Toute aide serait appréciée !

[angus (Angus McLeod)]

Salut Tim, pourrais-tu simplement me confirmer quelques points concernant ton site de production ? Si tu pouvais cocher les cases dans ta réponse, ce serait parfait. Merci

• Ton plugin WP Discourse est bien connecté à ton Discourse, c’est-à-dire que tu vois « Vous êtes connecté à Discourse » lorsque tu charges le panneau d’administration de WP Discourse ;

• Tes publications WordPress sont bien envoyées vers ton Discourse, et il y a des réponses au sujet Discourse sur la publication WordPress où tu ne vois pas les commentaires Discourse ;

• Tu as défini « Activer les commentaires Discourse » sur « vrai » et coché « Afficher les commentaires pour tous les sujets » ; et

• Le cache de ton WordPress n’empêche pas l’affichage des commentaires. Pour vérifier cela, essaie d’activer/désactiver le paramètre « Commentaire » de WP Discourse « Effacer le HTML des commentaires mis en cache ».

[uxdillux (Tim)]

Merci pour le suivi ! Les quatre vérifications sont passées. Pourtant, rien ne s’affiche.

[angus (Angus McLeod)]

D’accord, si vous vous sentez à l’aise, pourriez-vous aller dans le panneau des journaux du plugin WP Discourse, télécharger les journaux et me les envoyer par MP ? Notez qu’il n’y a aucune information permettant d’identifier personnellement ni aucun secret dans les journaux.

Pour en savoir plus sur les journaux et leur contenu, consultez :

View logs for the WP Discourse plugin

The WP Discourse plugin has its own logging system (since v2.2.5). This is an overview of how it works and how to use it. If you have any questions please respond below. What is logged All of the main WP Discourse feature-sets log errors (since v2.3.5). To log every action, including successful ones, you can turn on verbose logging for the relevant feature-set you want more information on. Look for a setting starting with “Verbose..” in the relevant settings tab. How logs are stored The plugin…

[uxdillux (Tim)]

Bien sûr. Je vais les envoyer. Où dois-je les envoyer ?

[angus (Angus McLeod)]

Envoyez-les-moi dans un message ici sur meta.discourse.org.

Cliquez sur ce lien pour rédiger un message à mon intention.

[uxdillux (Tim)]

Je ne peux pas vous envoyer de message.