Dealing with a hacked user account should not require the console

[nathank (Nathan Kershaw)]

I recently put in a feature request for more control over user email addresses for admins, which would address this use-case as well:

Make it possible to activate a changed email address in the Admin UI

It is not currently possible for an admin to change a user’s email address unilaterally without diving into the console. I find that I need to do this fairly often: It isn’t just for staff emails. I find that email clients (especially Outlook) manage to successfully de-emphasise the confirmation email so much that users are quite unlikely to confirm their new email address. This is a particular problem as people move between organisations (and thus email addresses) - this seems to happen qui…

@itsbhanusharma

This is not something people should have to deal with on a daily basis and if situation is critical enough, administrators know their way around mitigation.

Yes, not a common event (fortunately). But critical when it (or something similar) occurs, and requires a fast response. Not the time to be learning how to navigate Bash / the rails console or raising a support ticket!