I needed to determine if it was possible to:
- Detect when a new post is submitted via client side
Reason: We do a lot of support here. We do not want “stale” cases to go unanswered or slip through the cracks.
==> If specific poster != x set topic timer on a specific topic based on this change and set it to a specific user
It a long shot and I have a feeling this functionality will require a full plugin however I wanted to determine if this was the case.
I guess I am more directly trying to find out if I can even detect a post submission and if I can update the timer via an api call to the topic. I can figure out the rest myself if I can confirm this is possible and where this is documented.