Did not get admin registration screens after finstall

After a paid for install by the team, when I finally got round to setting up DNS and accessing the forum for the first time, I did not get the Admin Registration path when logging in for the first time.

When navigating to http://forum.mywebsite.com/finish-installation/register all I get is a blank screen.

I am therefore unable to set myself up as an Admin.

Can anyone help me?

William

Hey @wstudholmw is the /wizard address working for you?

Hi @Falco

No, it says it does not exist or it is private.

I assume you mean this by the way: http://forum.mysite.com/wizard

Hmm looks like that page is indeed broken, @eviltrout is taking a look.

In the mean time can you try to create an account at /signup ?

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Yes that works, but I did not get an email.

The bug I found was that if the installation was already finished (in other words, an admin existed) it would show a white page. I’ve fixed this:

However, I’m not sure why you’d see it – perhaps an admin was already created for you?

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Not sure. An admin was definitely not sorted for me as the site did not recognise my address… Cannot access the site at all now from link or IP…

I think we need to bring @pfaffman in on this one as I’m not sure it’s a discourse bug or an installation issue.

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Thanks, @eviltrout and @Falco.

That’s because I was enabling let’s encrypt. rebuilding Discourse, and updating the OS. I suspect all that needed to be done was to reboot, but I thought I’d do all of that while I was there.

I keep thinking it’s my imagination, but it seems like when Discourse gets started for the first time Sidekiq doesn’t get started and emails don’t get sent. I suspect that this problem might have been solved by simply rebooting. But I was wrong. . .

In this case the problem is that Mailgun hadn’t activated the account. Since @wstudholmw couldn’t log in, he couldn’t see the [Sender] 554 Please activate your Mailgun account. Check your inbox or log in to your control panel to resend the activation email. messages in the logs. I think that it used to be the case that mailgun would deliver mail to the account holder’s address, but that seems not to be the case.

1 Like