did you check out Structuring an active support community migrating from Facebook ? There is some of it in there, but mostly,It’s going on in my discussions with my team, and I have been trying to gather the technical knowledge here.
As I responded to @awesomerobot near the beginning of this thread, I realised I maybe haven’t been presenting my issues at the right « flight level » so far:
— something I have started to change, eg Badges, Badges, oh my!
No worries, you don’t have all the context, and I maybe haven’t done a very good job of conveying exactly where my issue lies. It happens! I do really appreciate your willingness to help and provide support 