We have launched this program to recognize and celebrate the amazing work our members do in supporting others here on Meta, and to provide some structure and support to those who wish to learn more about how Discourse works so they can help support even more people.
How it works
The program is comprised of a series of modules representing different areas of Discourse knowledge, and the more you demonstrate that knowledge through the advice and assistance you provide on Meta the more modules you can be awarded. If you accrue enough you will then be awarded a badge to prove that you are Discourse-Certified at that level.
|Discourse Support Enthusiast||This badge is granted for achieving the beginner level of our community support programme. This certifies that the recipient has demonstrated the necessary abilities to support Discourse communities/instances across a variety of areas.|
|Discourse Support Advocate||This badge is granted for achieving the intermediate level of our community support programme. This certifies that the recipient has demonstrated the dedication and proficiency to support multiple Discourse communities/instances at an advanced level across a variety of areas.|
|Discourse Support Expert||This badge is granted for achieving the expert level of our community support programme. This certifies that the recipient has demonstrated a high level of skills and abilities to manage and support multiple Discourse communities/instances.|
The Skill Wheel
The Skill Wheel is a visual representation of the abilities demonstrated across each of the modules. You can read a more detailed breakdown of what comprises each in The Skill Wheel, but they’re designed to provide an ‘at-a-glance’ summary of a participant’s current strengths:
|Core Features||How to set up the features and functions that come as standard|
|Extra Features||Knowledge of themes, theme components, and plugins|
|Self-hosting||How to setup and maintain a self-hosted Discourse instance|
|Development||How to customize a Discourse instance|
|Documentation||Knowledge of, and ability to create, Discourse guides|
|Reports||How to use Discourse data|
|Bugs||Fault-finding and error reporting|
|Community||How to build, encourage and maintain healthy communities|
|Migrations||How to migrate to Discourse from other platforms|
You can see a list of current participants and their skill profiles in Our Community Support Experts (and Experts-in-waiting)
How to join
If this sounds like something you’d be interested in participating in you can request to join the program by clicking on @support-explorers. You don’t need to already be a Discourse aficionado to join the program, all you need is knowledge of the basics as well as some participation here on Meta before being accepted.
I hope this has been enticing as well as informative. And if you have any questions or suggestions about the program you can ask them here or in the Community Support Program FAQS topic.