Feels like a silly question, but I can’t find the setting for this - and the last posts were from a few years ago. How do I make sure members get an email notification when they are are @mentioned within the community? (or even group @mentioned). At the moment it’s not happening.

[image] Richard_Millington: How do I make sure members get an email notification when they are are @mentioned within the community? This is set on the Emails section of the users preferences page. The default setting is to send an email to a user if someone quotes them, replies to their post,…

Thanks @simon - still struggling with this a little though. This is the current setting I can see: [Screenshot 2021-05-21 at 17.11.03] However, when I @mention someone, they don’t seem to be getting an email notification. What specifically do I need to change here?

I am not seeing any settings in your screenshot that would prevent emails from being sent when a user is mentioned. You can confirm whether or not emails are being sent when users are mentioned by going to your site’s Admin / Emails / Sent page and entering mentioned into the Email Type filter input…

@Richard_Millington I see you have the disable mailing list mode box checked (Disallow users from enabling mailing list mode (prevents any mailing list emails from being sent.) Try unchecking that box and see if the emails get sent.

Really? I thought the mailing list mode was a separate thing here?

Mailing list mode is not related. You will need to check the specific user’s preference because changing the global doesn’t necessarily change it for all users – historically that only changes it for new users who signed up after you changed the default.

Fab, thanks Jeff. Figured as much.

Notifications par e-mail lorsque les membres sont mentionnés

Soutien

Richard_Millington (Richard Millington) Mai 21, 2021, 4:12 3

Merci @simon - je lutte encore un peu avec cela.

Voici le paramètre actuel que je peux voir :

Cependant, lorsque je mentionne quelqu’un, il ne semble pas recevoir de notification par e-mail.

Que dois-je modifier exactement ici ?

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Notifications par e-mail lorsque les membres sont mentionnés

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