Effectively using Discourse together with group chat

(Erlend Sogge Heggen) #1

Originally published at: Effectively using Discourse together with group chat

Most modern businesses and organisations today are using some kind of team chat application. The usual suspects are Slack, HipChat, Discord, Mattermost, Rocket Chat, Riot, and Gitter, to name a few. While chat is immediate and primarily synchronous, communication in Discourse is gradual and asynchronous. We’ve seen far too many community managers treat these two…

(Erlend Sogge Heggen) #2

p.s. major kudos to @mcwumbly for his excellent writeup over at the Ember forum, which I completely neglected to give him due credit for upon publishing! :sweat:

His post was the foundation for the entire “Complementary Workflows” section and I even reused his apt take on “Don’t try to move the conversation over while it’s in flight” pretty much verbatim.

(Dave McClure) #3

Thanks for the additional kudos, @erlend_sh.

I really appreciate how you synthesized a number of discussions over the past couple years in this timely post.

This is an important topic for online communities today and I look forward to any further improvements and guidance you and the team can offer to people trying to find the best ways to use these different tools together.

(Dave) #4

Great point below by @mcwumbly on using Slack with Discourse. Both that and @erlend_sh blog post have been extremely useful for my communication strategy development.

if anything new came out of the Slack chat, summarize it in a follow-up post on the Discourse topic

(Discoursecurious) #6

Ty for this post @erlend_sh ! Super informative! And giving some answer to questions i had from a long time.

In our small group we increased the use of whatsapp and as a result Vbullettin forum post collapsed.
Having moved on mobile people feel more easy and immediate to use WA.

I’ve set up a Discourse forum which is much more mobile friendly to counter this trend.
But chat is still very active and forum is quieter than i would like… (Users are still getting used to the new platform so i need more time to see the final effect!)

I would like to know if there are some suggested way to integrate forum and chat.
I see many plugins for chat platforms (not whatsapp) but it seems to me they are meant to push important thread from the forum to the chat to highlight them more.
I wanted to know if there is something to get part or all the chat and import it in the forum.

i agree that chat and forum are different mediums but i think it’s worth to integrate them better!