Me and some of our users are having trouble understanding the difference between these 2 options for receiving email notifications for messages:
From my tests, even if selecting ‘always’, no email notifications are sent if the person is around browsing the forum — even if the person did not visit their messages or opened the notifications dropdown.
Here’s a skipped email for someone who has selected to ‘always’ receive email notifications for messages:
The person was browsing the forum, but did not check their messages during the 10m period (as we were aiming to understand the behavior).
So, if the ‘always’ cancels the email notifications when the person is using Discourse, what’s the difference for the ‘only when away’?
I’m aware the risk of having it as ‘always’ since perhaps too many emails notifications may be received by whoever chooses to use it. But, right now, it does not seems to be doing what one would expect ‘always’ to do. Is this behavior the intended one?