Email inviate ai monitori di categoria anche dopo la conversione dell'argomento in MP

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1

Hi all,

We’ve just had a situation on a forum where we’ve had a user post to a category being watched by other users. However, given the nature of their query, it was converted to a PM within 3 minutes by a moderator.

Although it was converted to a PM, it seems to have still triggered an email to those watching the category it was originally posted to, which doesn’t seem right to me. I would have expected the email not to have been sent as it was converted to a private/personal message.

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2

oh my - if that’s happening then it’s a serious bug. are you able to replicate it? e.g.

  • create test accounts A and B
  • log in with account A and watch a category
  • log in with account B and create a topic in that category
  • receive email notification in account A
  • move topic into personal message
  • add reply as account B
  • receive email notification in account A
3

Solo per chiarire -

  • L’utente A segue la categoria
  • L’utente B avvia un nuovo thread nella stessa categoria
  • Un moderatore converte il post di B in un messaggio privato tra lui e B, in breve tempo (ad es. < 5 minuti)
  • L’utente A riceve comunque un’email che lo avvisa del nuovo post x minuti dopo la creazione del post

Sono riuscito a replicare il problema con due account di prova. L’email viene comunque inviata all’utente A (ma non può visualizzare il messaggio completo se ci clicca sopra).

Non sono un esperto di Discourse, ma da quanto riesco a vedere, l’argomento attiva il job pianificato in Sidekiq, che viene poi inviato x minuti dopo la creazione dell’argomento.

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4

To be clear, this is just the first post that was emailed, not the following private messages correct?

If that is the case I don’t see how you could prevent that to be honest, the email would have gone by the time someone converted it.

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5

That’s correct - thankfully! :slight_smile:

At the point of being converted to a PM, the email is still sat in Sidekiq. I’m not going to say I’m a Discourse expert, or even say I understand how it works (because I don’t - I just love its format and a member of several Discourse powered sites), so I’m not sure if it could be prevented.

Perhaps a timeline of events could help explain the situation:

  • 5:20pm - User A posts publicly
  • 5:21pm - Mod converts post to a PM
  • 5:30pm - User B receives the “New post” email, with a subject of [Site Site][PM] New Topic

Just after the post was converted, there was a Jobs::UserEmail event in Sidekiq for the new topic.

6

Only speaking for myself (hosted by Discourse), it seems like my emails land pretty much immediately after a post. I have mailing list mode turned on, send me mail even if I’m on the site, that sort of thing. You might be able to call it back if it hadn’t been sent, but that seems like a race. In this case it was close, but if it had happened after the mod had logged off it likely would have sat there much longer.

7

There is a window – I think it’s 30 seconds. @jomaxro can confirm.

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8

The defaults (configurable via site settings) are 20 seconds after posting for personal message notifications, and 10 minutes for all other notifications. The relevant site settings are personal email time window seconds and email time window mins.

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