Error sending mail. Job exception: hostname "smtp.xxx.com" does not match the server certificate

Installation
1

I have seen some similar posts, however, they are fairly old and don’t quite solve the issue.

I recently installed a copy of discourse on aws. The installation is working however when I register a new account I don’t receive the email. When I check the logs I receive the following error.

Job exception: hostname "smtp.papertrail-ai.com" does not match the server certificate

Thanks

2

You should contact whoever set up that mail server and have them fix the certificate. Perhaps you are accessing it with the wrong hostname.

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3

Did you set up a DNS alias for the mail server? The subject name on its certificate is *.flk1.host-h.net. TLS needs a hostname match to make a secure connection, and the SMTP server doesn’t need to share the same domain as the sending domain, only to be authorized to send as it.

smtp.papertrail-ai.com is an alias for mail.papertrail-ai.com - can you confirm where you’re getting your SMTP settings from?

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4

Thanks guys, I contacted my host and they supplied the correct hostname.

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