I’ve tried searching, sorry if I’m overlooking something, but I couldn’t find an answer.
Several people in my company have at some point tried to log in, only to be prompted to create their account as if they were a new user, but they also can’t proceed to create an account because their email is of course taken. There are two buttons, nothing happens if they click on “create profile” or “log in”.
This is usually solved by me deactivating their account, then sending a reactivation email. Four or five people experienced this, we did that once and it hasn’t been a problem since.
But now an employee is experiencing it every time they log out. I have to send the reactivation email every single time.