I resolved most users’ complaints by raising the file limit and maybe tweaking some other settings, but one user still can’t upload more than one file.
Could you provide details of the error that they are getting please?
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Details here:
What about your forum’s other settings like size limits per file, per post?
Max image size is 9.765625 MB. I doubt it’s a file size setting since most users aren’t encountering the problem. And even if that were the issue, there should be a helpful error message rather than just timing out with no files uploaded.
Are any other users encountering the problem?
I am assuming your user is TL0 (trust level 0).
We have a site setting newuser max embedded media that is set to 1. So this might be the reason.
Otherwise, if it’s just that user, another thing that can help us debug the issue is to ask them to try
- upload only three images
- or upload 5 small images (in KB)
and let us know how it goes
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The user has trust level 3.
No one else has complained since I changed the number of files allowed from 5 to 12.
So is there still a problem to solve?
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Sometimes all 3 or 5 photos upload. Sometimes they stall and time out like I explained above. I just tested this four times for sets of three photos. Three times it worked; one time it stalled and timed out.
Even 2 photos can stall and time out
Can you replicate the problem here?