Massenbeiträge von SPAM-Angriffen zu kennzeichnen ist mühsam

Unterstützung
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The workflow for moderators Flagging a bunch of new postings from a SPAMbomb takes far too long.

We, like other Discourse forums, recently had dozens of “airways” and “quickbooks” postings swamp our site. We’ve searched this forum, implemented suggestions to mitigate new attacks. But this left the forum swamped and still sending crap to users in maillist mode who had various delays set.

To flush our queue of New content, it took nearly 2 minutes per posting. With 70 messages to clear, this meant over 2 hours of moderator time. The workflow was the main problem.

  1. you had to view each posting even though the title made it clear that it was SPAM.

  2. you had to scroll to the bottom of a VERY long message to get to the message Flagging controls.

  3. the Flag button was hidden and an ellipsis button had to be clicked to show the Flag image

  4. then the SPAM option had to be selected from a menu for each

  5. then moderators had to make decisions about resolving the flag immediately (rather than just putting them in a queue so the Users wouldn’t still see all the crap)

  6. choosing to delete user and block, a generic warning message will appear about that deleting the (possibly multiple) messages. But there is no info about the multiple messages. If those are all new, it is undoubtedly the correct step. But there is no title nor date for the multiple messages. (If the spammers find a way to spoof real users, this might cause REAL messages and users to be deleted.)

  7. after the message is marked as deleted, the Red Deleted message content is left onscreen. Moderators have to select Latest view to refresh back to see the other new postings.

It would be very nice if there was a similar thread-reading feature with the “Admin” menu to “Select Posts…” for the New Postings queue. Allowing mass Flagging of Messages while viewing JUST their titles. This would allow moderators to deal with the queued messages with less time pressure.

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Is this a feature request for adding “flag” to the bulk actions on topic lists?

That’s based on your configuration of the post_menu_hidden_items site setting.

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3

That is one choice. It would probably have the greatest impact. But aren’t bulk actions an “Admin” level option rather than a “Moderator” level? And we had users wanting to Flag the obvious SPAM too. It was nearly as painful for them to do 20. (The initial limit for new users. We increased that as part of our response to this trend.)

But describing the full workflow was to see what opportunities I was missing. The post_menu_hidden_itemsis a good example.

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I think moderators can use them too.

Do you know you can bulk delete users? Bulk-delete multiple users as a staff user

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Yes, but doing that without the feedback loop of the message titles requires a lot of manual cross-referencing. (Since many users choose usernames with no meaning.)

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This doesn’t count as a “Guide(s) to assist those who self-host their Discourse site” so I moved it to “support”, though apparently you solved your problem through onerous work before asking for support.

I think you do have a few decent Feature requests in here, so you could propose some of them there.

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You’re correct. We resolved the immediate problem before taking the time to write up the workflow. So we do not need support either.

Perhaps it can be moved to Feature requests to avoid the rework?

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I think you should be able to move it, but I think for it to be a feature request you’d need to create one that just says what the request is, and maybe links back to this for a longer version.

This is pretty much what the feature request is, right?

with a title like “allow multi-select of topics and marking all as spam” (that seems a bit awkward but it’s close.)

Oh, and that’s almost exactly what was said elsewhere in this topic.

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