I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

Champs de formulaire pour la création de sujets plutôt qu'une zone de texte

Falco (Falco) Octobre 16, 2023, 7:14 13

Sujet		Réponses	Vues
Use a form to make a topic Support	9	1796	Octobre 16, 2023
Forms on Discourse Support	3	1829	Juin 13, 2022
Is there any means, tools or features... so we can create and use a template for threads? Feature	1	677	Avril 8, 2022
New Topic template form, like GitHub Issue templates? Support	5	1345	Octobre 16, 2023
Have users complete form when creating a topic? Feature completed	11	2023	Octobre 16, 2023