The forum is growing & there is lots of great content, but it feels a bit messy & I’m worried that it’s getting hard for new users to find the stuff they need.
I am wondering, can experienced members @staff of this community take a look and give me some feedback / tips about the current health of our community and how to improve it?
If not, I’m happy to research it myself, please link me some articles about how to better manage a growing community & keep it thriving & healthy
There are also quite a few people that are posting forum support questions in general threads. You don’t really have an on-boarding process. I’d edit the initial discobot post to have one clear CTA.
I manage the site mentioned above. You’re very welcome to join us for community building support. (Thanks @jomaxro)
Call To Action? so this is part of the automated email that gets sent when user signs up? So better instructions on how to use the site? What is a good example of a clear CTA
Yup, call to action. it doesn’t need to be part of the email, but I would do that. I’d choose one topic (or action) that you want every new member to do in order to make the smartest first move on your site. I’d add that to discobot’s message, your welcome email, and a banner topic. You can see that in action in another community that I run here: http://community.uxmastery.com/
