We are working to improve our SLA’s in the community. In other platforms I have been able to configure to have discussion threads AND questions in the community. Questions have urgency- trying to solve a problem and are tied to our SLA’s Threads aren’t necessarily urgent and we could leave them open without affecting our SLA’s OR TOTALLY open to another approach for how we could address this issue. Thank you, Sara @albert_vu

The Discourse Solved plugin lets you configure dedicated categories for solutions and questions. For example, see Meta #support or https://discuss.elastic.co. Dedicated Support categories can be tied to your SLAs and other categories could be left open for discussions.

Depending on your use case you could further expand Discourse Solved with Discourse Assign: [image] Discourse Assign Plugin discourse2 Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. open_book Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. person_raising_hand Required user level: Administrator (for configuration), members of allowed groups (for using assignments) discourse2 Hosted by us? This plugin is available on our Business and Enterprise p…

You can also set it to enable Solutions on a tag as well. :+1: [image]

[image] JammyDodger: You can also set it to enable Solutions on a tag as well. Oh that’s :sunglasses: ! @sleslie99 the solved plugin also adds attributes and filters that you can use for custom designs around open and resolved questions. E.g. each solved topic has a css class status-solved. So you can easily assign a different style to solved questions on a list view. Category or tag lists with the solved feature also have two additional list filters: solved and unsolved. You can enable an additional drop-down for these filters as explained on the plugin’s topic: [image] But you can also use the filter routes (e.g. https://meta.discourse.org/c/support?solved=yes ) on any custom links or other ux elements to highlight them more. Another options to use the filter routes is featuring a list of questions with the Versatile Showcase component. E.g “5 latest open questions” or “top 5 solved questions”.

Hello Community Experts- are we able to configure discussions to be threads AND questions?

Product Support

Richie (Richie Rich) July 29, 2022, 5:32am 3

Depending on your use case you could further expand Discourse Solved with Discourse Assign:

Topic		Replies	Views
New topic posted as a question? Feature	1	356	December 27, 2023
Convert a topic to a question which can be marked as solved Feature solved , completed	9	4905	February 5, 2026
A list of topics awaiting answers and solutions? Product Support	7	350	October 5, 2025
The best way to answer customers? Product Support	1	1240	May 15, 2020
Discourse Solved Plugin official , solved , included-in-core	37	91542	April 10, 2026

Hello Community Experts- are we able to configure discussions to be threads AND questions?

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