We are working to improve our SLA’s in the community. In other platforms I have been able to configure to have discussion threads AND questions in the community. Questions have urgency- trying to solve a problem and are tied to our SLA’s Threads aren’t necessarily urgent and we could leave them op…

The Discourse Solved plugin lets you configure dedicated categories for solutions and questions. For example, see Meta Support or https://discuss.elastic.co . Dedicated Support categories can be tied to your SLAs and other categories could be left open for discussions.

Depending on your use case you could further expand Discourse Solved with Discourse Assign: [image] Discourse Assign Plugin discourse2 Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user…

You can also set it to enable Solutions on a tag as well. :+1: [image]

[image] JammyDodger: You can also set it to enable Solutions on a tag as well. Oh that’s :sunglasses: ! @sleslie99 the solved plugin also adds attributes and filters that you can use for custom designs around open and resolved questions. E.g. each solved topic has a css class status-solved. …

Hello Community Experts- are we able to configure discussions to be threads AND questions?

Support

Richie (Richie Rich) July 29, 2022, 5:32am 3

Depending on your use case you could further expand Discourse Solved with Discourse Assign:

Topic		Replies	Views
New topic posted as a question? Feature	1	318	December 27, 2023
Convert a topic to a question which can be marked as solved Feature solved , completed	9	4802	February 5, 2026
A list of topics awaiting answers and solutions? Support	7	275	October 5, 2025
The best way to answer customers? Support	1	1196	May 15, 2020
Discourse Solved Plugin official , solved , included-in-core	37	89909	April 10, 2026

Hello Community Experts- are we able to configure discussions to be threads AND questions?

Related topics