I think this is a very good philosophy, very much aligns with mine. One option you could consider here is PMing this user and asking for a phone call, depending on how much of your public profile is online you could just say … hey, here is a picture of me, would you like to have a phone call to talk about things?
It is easy to be angry at words on a page, but once there is a face and a voice it can be much more difficult to hold a grudge.