How to respond to automatic topics with AI

[Falco]

For that specific use case I’ve had success giving tools to the staff team using either of the solutions proposed here

Can Discobot answer unanswered and idle topics?

If you have a support team, you can add a button to filter only topics with zero replies for then: There is also a plugin that will tag every new topic with a unhandled tag, until your staff deals with it and hits a button to remove the tag:

IMO it’s better to give those visibility without increasing noise.