How to respond to automatic topics with AI

Hello, is it possible that one of the AI models or options of that type allow you to respond to a topic with AI responses?

For example, there is a topic where they ask sites to register domains, and that the AI automatically responds to different pages?, and in the older topics that this was not implemented, I can do it 1 by 1 with a few clicks.

Has an ā€œanswering machineā€ mode where you can configure the bot to automatically respond to new topics in specific Categories. You can set up the bots prompt per category to tailor its behaviour.

I use it to ā€œintelligentlyā€ welcome new members for example.

2 Likes

I believe you can set this up with Discourse Automation and augment with Discourse AI

3 Likes

I plan to add ā€œRolesā€ to ā€œAI Personasā€

I have in in progress PR so we are not too far.

Roles:
ā€œBotā€ ā†’ the PM / Chat thing we all love
ā€œGroup responderā€ ā†’ respond to first post in a group PM (either as post or whisper)
ā€œTopic responderā€ ā†’ respond to topics in a specific category or containing specific tags. (either as post or whisper)

Only thinking at the moment about a role for responding to the first post of a topic, after that ā€¦ will it gets both complicated and expensive.

A few weeks out.

3 Likes

Howā€™s this coming, I was hoping to be able to use this to reply to the posts which we call ā€œForever Aloneā€ posts that never got a reply

It would be nice to use LLM and some community search / context to auto reply with potential help and or suggestions

1 Like

I have a branch for this, but we have a lot of stuff changing at the moment so I put this on hold for a bit.

Responder though was meant to respond right away, what you are describing here feel a bit like automation, no? For topics with zero replies in specific categories, make a reply 1 week later.

How would you see this feature working and helping, can you expand a bit with a concrete example or 2?

1 Like

We find that a lot of times a post gets to the forever alone category cause people didnā€™t see it we have a pretty active forum and stuff just gets past the active topic list and people forget

Sometimes the question has already been answered but the person asking didnā€™t search the forum

So I think it would be helpful to reply with some interesting related links to other topics and or bump the topic up for visibility

A better option would be to try to actually answer the question based on the entire content of our forum but that seems like a tall (read expensive) order

1 Like

For that specific use case Iā€™ve had success giving tools to the staff team using either of the solutions proposed here

IMO itā€™s better to give those visibility without increasing noise.

This is a wonderful idea and I just checked it out, but do you have any idea how to do it via the auto responder considering it only works with key-value pairs? :innocent:

I mean in the sense that the AI persona would auto respond to the post as if it were actually @mentioned by the user.

1 Like

I tried usersā€™ responses when they received AI answers to older topics without answers/posts instead of real answers.

10 tries and 10 really pissed-off users ā€” so I would say that approach isnā€™t suitable for every forum and culture.

What I donā€™t know and can just guess is that there were two reasons:

  • AI was too general and hallucinated too much, aka. it gave only pseudo-useful responses
  • users were waiting too long and then they got an AI answer that normally doesnā€™t happen, so they were offended and thought that their questions werenā€™t worth a real humanā€™s time

The first reason comes from KB data, prompting, and limitations of AI. The second oneā€¦ they were right. People tend to know that AI chats, etc. are for saving money and trying to take the road where they should not use words like ā€œpersonalā€ and ā€œserviceā€ :smirk:

Sure, that test was small. And my site isnā€™t a business but another community, and people are more sensitive when things are hobby-based (because everybody already knows businesses try toā€¦ well, get your money the easiest possible way :rofl:)

and about proofreading

I used AI proofreading. So if and when there are still awful errors, it isnā€™t my fault anymore :stuck_out_tongue_winking_eye: I kind of like this feature.

1 Like

Hi @merefield, Wonderful plugin. Hopefully this is an appropriate place to respond. With your Discourse Chatbot is it possible for the AI to respond to the original poster in a new topic created as opposed to responding to all posts? I would like not overrespond with the AI but seems a great opportunity to respond and provide relevant context. Thanks!

1 Like

With Chatbot you can write a prompt in a whisper. Try something like "hey @Chatbot respond to the first post."? Most users will not see the whisper and will think that the bot has been spontaneous.

Also it can automatically reply to all new topics in specified Categories in Chatbot settings using a prompt in each Categoryā€™s settings with which you can customise the behaviour.

2 Likes

Good deal. I will look into these prompting thank you!