I am using Discourse as a support forum, and as such would like to be able to have something like an “open ticket” view so I can see topics that still require attention.
I am using the accepted solution plugin so I can do an advanced search with
in:unsolved but I would also like to be able to add a parameter to the search to find topics where:
“the last response is not from me” or “the last response is not from a staff member”
Is this possible?