Hi, just wanted to say that I really really get this - I was reading the about page and was like, hey! this is my life right now! 
So I got a fab job as a community manager for phpList, but I was shocked to find that nearly all the tools had no “how to make this awesome” manual. I have seen tools with user level how toos and developer level how too’s but no “community manager” level documentation at all. I hope to spend some time this year documenting my experiences with some of these tools from this perspective
Keep up the amazing work with this, the forum is looking amazing, I love how it works! I have put this down as something for us to look into over the year and see about switching 
Any guides about the process of this would be great
Anna
phpList