Implementing KCS

[IAmGav (Gavin Perch)]

@marceld

One thought is that an agent creates a thread in a private category while their case is being worked. When they’re done, the thread is locked

You can implement this with 2 plugins

1. Discourse Assign Plugin

Discourse Assign Plugin

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Repository Link https://github.com/discourse/discourse-assign Install Guide How to install plugins in Discourse Features Discourse Assign adds a “tag like” annotation on the topic list and topic header with the username of the assigned user. [image] It allows you to assign topics to users and list all o…

2. Discourse Solve Plugin

Discourse Solved Plugin

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Repository Link https://github.com/discourse/discourse-solved Install Guide How to install plugins in Discourse Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics sit…