Implementierung von KCS

[IAmGav (Gavin Perch)]

@marceld

Eine Idee wäre, dass ein Agent einen Thread in einer privaten Kategorie erstellt, während sein Fall bearbeitet wird. Wenn er fertig ist, wird der Thread gesperrt.

Dies lässt sich mit zwei Plugins umsetzen:

1. Discourse Assign Plugin

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Features Discourse Assign adds a “tag like” annotation on the topic list and topic header with the username of the assigned user. [image] It allows you to assign topics to users and list all of the assigned topics…

2. Discourse Solve Plugin

Discourse Solved

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati…