I’d like to change the email subject for support group PMs to make it more obvious to users that they are talking privately with us. (Even better would be a default change like described here: Include group name in group PM email subject by default)
Choices that would work for us:
- Add a hard-coded string like “[My Company Support]” - if we can avoid including the string for non-support PMs
- Add the support group full name like “[My Team’s Support Name]” - but what would be the behavior for non-group (person-to-person) PMs? I wouldn’t want “[ ]” to show up in such a case.
Is either of these approaches possible? Other suggestions?