I’d like to change the email subject for support group PMs to make it more obvious to users that they are talking privately with us. (Even better would be a default change like described here: Include group name in group PM email subject by default ) Choices that would work for us: Add a hard-code…

The group in subject site setting that might accomplish what you are looking for. When that setting is enabled, the email subject line will, by default, contain the name of the first group in the PM. As an example, here’s the subject line of a PM I sent to my ‘Eurorack’ group to test the setting: […

Thank you - that looks like what I need. I’ll let you know how it goes.

OK, have things working as we wanted. As I assumed, I also needed to adjust the email templates used for PMs to include %{optional_pm}. Follow up question: At the time this first came up, it was because users who posted a PM to our support group were seeing subject prefixes in reply email notificat…

Appears email notifications to non-group members for messages that originated via email forwards aren’t getting the prefixes (custom subject lines). Messages created through the Discourse site do result in notifications with the custom subject lines. Is this expected?

Includi il nome del gruppo o un'altra stringa personalizzata per i messaggi privati di supporto

Supporto

lisabos (Lisa Bos) 6 Gennaio 2021, 2:07pm 4

Grazie, sembra proprio quello che mi serve. Ti farò sapere come va.

Argomento		Risposte	Visualizzazioni
Include group name in group PM email subject by default Feature	1	689	Luglio 20, 2019
Group name in email subject for notification mails Feature	7	2192	Agosto 21, 2018
Alternative subject for group pm email notifications Feature	8	2835	Marzo 7, 2018
Add Group name to the email subject line and footer Feature	2	459	Febbraio 2, 2022
1 to 1 PM vs Group Messaging Support	8	2674	Febbraio 20, 2017

Includi il nome del gruppo o un'altra stringa personalizzata per i messaggi privati di supporto

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