Internal server error while loading admin users page

Bug
1

This happens quite frequently. Only on random occasions do I get to access the admin users page. Below are the screenshots of the two console errors.

Screen Shot 2015-02-09 at 20.17.41.png2224×880 130 KB

Screen Shot 2015-02-09 at 20.17.49.png2230×628 85.9 KB

2

Did you check the server-side log (see /logs) yet? That should be rather more helpful then the uglified JS stacktrace…

3

Unfortunately I am not a developer myself. In fact I have not touched our Digital Ocean instance since it was set up by the Discourse team. Perhaps a member of the team can have a look at the logs? (I believe that they have access to our account.)

4

Any site admin account can view /logs, so you should be able to see them.

5

Alright, now I get what you mean! Here are the log screenshots:

Screen Shot 2015-02-09 at 21.46.33.png2536×1186 171 KB

Screen Shot 2015-02-09 at 21.46.46.png2556×1236 164 KB

Some of these errors may be related to the other bug report though: https://meta.discourse.org/t/internal-server-error-while-trying-to-delete-empty-categories/25032/1

6

You’ve got ENOMEMs in there, you need to upgrade the droplet for more RAM.

How much traffic are you getting, how much RAM is the DO droplet?

Also looks like we’ve just caught a translations bug!

1 Like
7

We have 2 GB RAM. We don’t get much traffic. (Perhaps DO does not provide stable and consistent service? Or something in the code makes the RAM usage explode? Just guessing.)

Here are the DO stats:

Screen Shot 2015-02-09 at 22.16.52.png1326×1436 46.9 KB

8

None of these graphs show your droplet’s RAM usage… which seems to be the problem here.

9

That’s what I’m leaning towards:

10

Unfortunately DO still does not have the RAM graph, they seem to be working on it though: https://digitalocean.uservoice.com/forums/136585-digitalocean/suggestions/4326298-add-ram-disk-usage-to-resource-graphs

11

Interesting, we are probably experiencing the same problem. We too get the ImageMagicK message in the admin panel (in Turkish):

Screen Shot 2015-02-09 at 23.08.38.png912×410 18 KB

What do you suggest us to do? Should we upgrade our droplet or simply wait for this problem to be resolved?

The issue is quite critical since it brings the whole website down.

12

You can probably wait, it should get found soon.

1 Like
13

Thank you. We will wait out the RAM problem.

Should I re-report the translation bug in the translations category?

1 Like
14

Yes. I think it’s not loading the right ‘count’ rules.