IP address lookup always unknow location

Do the lookup operation on users admin view always get unknow location and no any logs at the same time. Lookup the same ip address at GeoIP2 Precision Service Demo | MaxMind can get a vaild result. No idea how to troubleshoot, any tips?
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I suspect that one day there will be a #howto on this and a link to some instructions on the admin interface when the API key is missing, but there is not right now. See Discourse 2.4.0.beta10 Release Notes

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