Is it possible to add other Admins to a personal message with a site user?

We use Discourse to provide support to our community. Occasionally we take the support to a private message and I’d like to be able to add other admins to the private message without inviting them. I just want them to get a notification and be able to see the full history of the message chat.

It seems this is only possible via going through the invitation process.

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You could copy the url of the PM and send it to another staff member via posting something in #staff, a Chat or a PM. This would notify them.

Oh I did not think of that!

Given the link, would they be able to join in on the chat too?

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If it is an Admin, they can see any PMs.

However, note that Admins cannot see chat DMs, so taking these private support tickets to a PM will be better.

Right, I had not appreciated that. So I can simply share the PM link to an Admin, they can read and reply if needed without any invitation. That’s great.

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