Is there a way to change ownership of ‘welcome_tl1_user’?

[Thomas_G]

Hey everyone,

Is there a way to transfer the ownership of the system_messages.welcome_tl1_ to an Admin? If it has already pointed out, please let me know. I would like one of the mods or Admins to send it to the user, instead of discobot.

[tobiaseigen]

You can change the author of all automated messages. To change the sender, look for the “site contact username” admin setting.

FYI I have been advocating for an improvement here to let staff know about and follow up on automated messages.

Feature idea: allow groups to send messages, or include a specific group in all messages to specific username

In my community, we have a helpdesk team, in addition to our @moderator and @admin teams. The team uses a @helpdesk group to private support via personal messages, and the Tickets Plugin to ensure follow up. Currently, automated messages are created, as tickets, from a team member’s own username and include the helpdesk group. This works because people like being able to reply to a human bean to ask questions and work with us until we’ve reached resolution. However, other members of the help…

[Thomas_G]

Thank you @tobiaseigen. That worked perfectly. Basically, I want to keep track of those topics, so if a user replies, I can see it and take action, if needed. Thanks again!