Is there a way to change ownership of ‘welcome_tl1_user’?

[tobiaseigen]

You can change the author of all automated messages. To change the sender, look for the “site contact username” admin setting.

FYI I have been advocating for an improvement here to let staff know about and follow up on automated messages.

Feature idea: allow groups to send messages, or include a specific group in all messages to specific username

In my community, we have a helpdesk team, in addition to our @moderator and @admin teams. The team uses a @helpdesk group to private support via personal messages, and the Tickets Plugin to ensure follow up. Currently, automated messages are created, as tickets, from a team member’s own username and include the helpdesk group. This works because people like being able to reply to a human bean to ask questions and work with us until we’ve reached resolution. However, other members of the help…