Issues backing up to s3


(Jeremy M (Jerdog)) #1

So having some issues in backing up to S3 - I have put in my s3 credentials (it’s a private bucket) and each time I backup I get the following error:

[2018-01-29 21:41:45] Executing the after_create_hook for the backup...
[2018-01-29 21:41:45] EXCEPTION: Access Denied
[2018-01-29 21:41:45] /var/www/discourse/vendor/bundle/ruby/2.4.0/gems/aws-sdk-core-3.6.0/lib/seahorse/client/plugins/raise_response_errors.rb:15:in `call'
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/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/aws-sdk-s3-1.4.0/lib/aws-sdk-s3/client.rb:849:in `create_multipart_upload'
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/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/aws-sdk-s3-1.4.0/lib/aws-sdk-s3/multipart_file_uploader.rb:43:in `upload'
/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/aws-sdk-s3-1.4.0/lib/aws-sdk-s3/file_uploader.rb:32:in `upload'
/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/aws-sdk-s3-1.4.0/lib/aws-sdk-s3/customizations/object.rb:252:in `upload_file'
/var/www/discourse/lib/s3_helper.rb:28:in `upload'
/var/www/discourse/app/models/backup.rb:55:in `block in upload_to_s3'
/var/www/discourse/app/models/backup.rb:54:in `open'
/var/www/discourse/app/models/backup.rb:54:in `upload_to_s3'
/var/www/discourse/app/models/backup.rb:33:in `after_create_hook'
/var/www/discourse/lib/backup_restore/backuper.rb:250:in `after_create_hook'
/var/www/discourse/lib/backup_restore/backuper.rb:44:in `run'
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/var/www/discourse/app/controllers/admin/backups_controller.rb:32:in `create'
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/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/rack-2.0.3/lib/rack/session/abstract/id.rb:232:in `context'
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/var/www/discourse/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.4/lib/active_support/callbacks.rb:97:in `run_callbacks'
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Notifying '' of the end of the backup... 
[2018-01-29 21:41:51] Removing old backups...

It is saying “access denied” but seeing as I am giving it the correct credentials I am at a loss.


(Sam Saffron) #2

Perhaps the credentials are correct but the account does not have the permissions required to create new buckets or something like that.


(Rafael dos Santos Silva) #3

What @sam said, IAM permission is quite extensive, and getting it 100% usually involves some back and forth.


(Jeremy M (Jerdog)) #4

So the settings I have for backup are:

image

and the settings for files are:

After first having issues I turned off IAM profile. I have it as a private bucket.

I then made it fully public in the Permissions tab (ignoring AWS warnings telling me not to do that) and still getting the above error.


(Jeremy M (Jerdog)) #5

And I finally got this setup and working correctly. Ultimately it had to do with getting IAM setup correctly, being in the same region, and then making sure the instances were on the same account in AWS. Once that was done things started working just fine.

For reference, this guide was extremely helpful:

I marked the last reply by @sam as the solution as it pointed me down at least the right rabbit hole.